1. General support
Email support@instack.app. Anything about your account, a number that looks wrong, a holding that will not sync, or a feature that is not behaving.
If you are reporting something that looks incorrect, including the ticker and the account it sits in gets to an answer considerably faster.
2. Privacy and data requests
Email support@instack.app to access, correct, export, or delete your data, or to appeal a decision we have made about such a request. We respond within 45 days, as described in our Privacy Policy.
You do not need to write to us to disconnect a brokerage: you can do that yourself at any time from the accounts screen, and it revokes our access going forward.
3. Security reports
If you believe you have found a vulnerability, email support@instack.appwith “Security” in the subject line. Please give us a reasonable opportunity to fix the issue before disclosing it publicly. We will not pursue legal action against researchers who report in good faith and do not access or modify other people’s data.
4. Postal mail
Colo Transport Co.
15629 Josephine Street, Thornton, CO 80602
5. What we cannot help with
Some requests have to go to your brokerage rather than to us, because we do not have the access to act on them:
- Trades. Our brokerage connection is read-only. We cannot buy, sell, or cancel anything, and we cannot move money.
- Corrections to brokerage records.If a position or transaction is wrong at your brokerage, it will be wrong here too. Your brokerage’s records govern.
- Investment advice. We are not a broker-dealer or an investment adviser and cannot tell you what to buy, sell, or hold. See section 4 of the Terms of Service.